Every product you purchase from Flag-Pole.com will be shipped to you by Amazon or an Amazon approved seller with a fair return and refund policy. Product returns and refunds will be governed by the respective seller's policies. The name of the seller will be shown to you when you add the respective product into your shopping cart at Flag-Pole.com. Satisfaction is guaranteed by all Amazon approved sellers. Since Flag-Pole.com does not charge customer credit cards nor ship customer products, please contact Amazon Customer Service regarding returns pertaining to orders placed at Flag-Pole.com.